Support

Support & Customer Care 🆘

We’re here to help. If you have any questions, please check the information below — most answers can be found here.

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📦 Shipping Information

• Orders are processed within 1–3 business days
• Delivery times may vary depending on your location
• Tracking information will be sent by email once your order ships

Please note: delivery times can be affected by holidays or carrier delays.

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🔄 Returns & Refunds

Your satisfaction matters to us.

• Returns are accepted within 15 days of delivery
• Items must be unused and in original condition
• If your item arrives damaged or incorrect, contact us immediately

To request a return or refund, please email us with your order number.

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❓ Frequently Asked Questions (FAQ)

How do I know which size to choose?
Each product page includes a size guide to help you choose the best fit for your dog.

Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible.

Is my payment secure?
Yes. All payments are processed securely through Shopify’s protected checkout.

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📩 Contact Us

Have questions or need assistance?
We’re happy to help.

📧 Email: support@pawtnercare.com
⏱️ Response time: within 24–48 hours

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Thank you for choosing Pawtner Care. 🐾
Your dog’s comfort is our priority.